Refund policy

Ready Tree Return and Refund Policy

Effective Date: 10/30/2024

Thank you for shopping with Ready Tree! We want you to have the best possible experience with our products. Please carefully read our return and refund policy to understand the terms of your purchase.

1. Contact Information

If you have any questions regarding this policy, please contact us at:

2. Return Eligibility

  • Damaged or Broken Items: If your item arrives damaged or broken, you must notify us within 24 hours of the product’s delivery (as shown in the tracking details). Email contact@ready-tree.com with your order number, a description of the issue, and photos of the damaged item. Failure to notify us within this timeframe will void eligibility for a return or refund for damages.
  • Change of Mind: We do not accept returns or issue refunds for items based on a change of mind. By completing your purchase, you agree to this policy and acknowledge that all sales are final once the order has been processed.

3. Returns Process

  • Upon approval, we will provide instructions for returning the damaged item. Return shipping costs are the responsibility of the customer, except in cases where Ready Tree is responsible for an error (e.g., incorrect item sent).
  • All returned items must be in their original packaging, with any accessories or components included.

4. Refund Process

  • Refunds, when applicable, will be issued to the original payment method within 7-10 business days after receipt and inspection of the returned item.

5. Exclusions

  • Non-returnable Items: Seasonal or customized items may not be eligible for returns unless they are damaged upon arrival.
  • Warranty Claims: Any product warranty claims are handled separately and are not covered under this return policy.

6. Legal Agreement

  • By purchasing from Ready Tree, you agree to all terms set forth in this policy.

Thank you for your understanding and cooperation. We are committed to ensuring your Ready Tree purchase meets your expectations.